- Do you have a store location I can visit and shop in with my pet?
We are an online-based company but would love to treat your pet to the pampering it deserves.
- What is your return policy?
Here at Petacular Gifts, nothing is more important to us than your complete satisfaction! If you or your pets are not 100% satisfied with our product please send it back free of charge for a full refund. Just print the following label, attach it to the box and your money will be returned in just a few days.
- What are your shipping rates?
Shipping rates are free of charge.
- What are your shipping methods?
We ship all orders via UPS. Normal delivery time of in-stock items is 3 to 7 days. Upon delivery of your shipment a signature will be required. If you prefer your package to be left without a signature, you must indicate this in the special instructions for your order, otherwise an adult signature will be required. If you choose delivery without a signature, please understand that Petacular cannot be responsible for the loss or damage of packages delivered.
- What methods of payments do you accept?
We accept Visa, Mastercard, American Express, and Discover.
- Do you ship internationally?
Most international orders are shipped via UPS. After your order is placed we will contact you with the shipping cost. Any custom charges assessed by each individual country will be the customers’ responsibility. Most orders outside the US arrive within two weeks; some orders may take additional time for delivery. Petacular holds no responsibility for the loss or damage of packages once they are shipped internationally. To provide you with quality service we ask that you be sure all address information and contact information is complete and correct when placing your order.
- Can I change or cancel my order?
If your order has not yet been processed, you can change or cancel your order within 12 hours after placing your order. Order cancellations and changes can only be made by email. Please email us at [email protected] to make your change or cancellation. In order for us to complete your request you need to include your name, Order Id Number, and address.
- What does 'Final Sale' mean?
If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.
- Will you be getting "Out of Stock" Items back in stock?
Our stock changes seasonally, so if you really want a specific item contact our customer service department at (512) 555-5544 and we may be able to special order it for you! Let our friendly customer service reps help you out!
- Where We Ship
- We ship to U.S., Mexico, Canada and Europe.
- We ship to Mexico, Canada and Europe, however, additional
shipping charges will apply, and delivery may take longer. Get shipping options and delivery estimates at checkout.
Note: This website is FAKE, it was created as a class project. We apologize for the inconvenience.